Refund policy
RETURN AND REFUND POLICY
Last updated: August 29, 2026
We want you to be satisfied with your GearCore purchase.
RETURNS
You may request a return within 30 days after receiving your order.
To qualify for a return, the item must be:
• Unused and in the same condition in which it was received;
• In its original packaging;
• Complete with all included parts and accessories;
• Accompanied by proof of purchase.
To begin a return, contact us at mine@gearcoreedc.com before sending the item back. Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the product is defective, damaged upon arrival, or an incorrect item was delivered.
We recommend using a trackable shipping service. GearCore is not responsible for returned packages that are lost in transit.
Original shipping charges, customs duties, import taxes, and handling fees are non-refundable unless required by law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at mine@gearcoreedc.com within 7 days of delivery.
Please include:
• Your order number;
• A description of the problem;
• Clear photographs or video showing the item and packaging.
After reviewing the request, we may offer a replacement, replacement part, repair, store credit, or refund as appropriate.
NON-RETURNABLE ITEMS
We cannot accept returns for:
• Used, modified, engraved, or personalized products;
• Products damaged through misuse or improper handling;
• Gift cards;
• Clearance or final-sale items, unless required by law;
• Tritium or luminous accessories that have been installed, opened, or damaged, where applicable.
EXCHANGES
The fastest way to exchange an item is to request a return and, after the return is approved, place a new order for the preferred item.
REFUNDS
After receiving and inspecting your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at mine@gearcoreedc.com.
EUROPEAN UNION CANCELLATION RIGHT
If your order is delivered to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
The product must be unused, complete, and returned in its original condition. This right does not apply to personalized products or other exceptions permitted by law.
CONTACT
For return or refund questions, contact:
GearCore
Email: mine@gearcoreedc.com
Website: https://gearcoreedc.com